Refund policy

Returns Policy

• Returns or exchanges are only accepted if the item is defective, damaged, or incorrect.

• Requests must be made within [1 day] of delivery.

• Returned items must be unused, unwashed, and in their original packaging.

• Certain items (e.g., underwear, jewellery clearance/sale items) are not eligible for return.

• Refunds (if approved) will be processed within [2 days] of receiving the returned item.

We strive to ensure that every order is delivered accurately and in excellent condition.

As we act as a sourcing and fulfilment intermediary for a variety of brands, we encourage customers to carefully review product descriptions, sizing information, and brand-specific size guides before placing an order. Sizing may vary between brands, and it is the customer's responsibility to select the appropriate size.

Returns and exchanges requested due to fitting, change of mind, personal preference, or any reason unrelated to product quality or order accuracy will be accepted at the customer's expense. This includes all applicable return shipping costs back to us.

By completing a purchase on our website, you acknowledge and agree to the terms of this Return Policy.

JEWELRY CARE & RETURNS

To help preserve the appearance and longevity of your jewelry, we recommend avoiding contact with water, perfumes, lotions, sweat, and other chemicals.

Please note that natural wear and tear, including tarnishing over time, is not considered a manufacturing defect and may vary depending on individual use, care, skin chemistry, and environmental factors.

Due to hygiene and quality assurance reasons, jewelry items are non-returnable and non-refundable unless received damaged, defective, or incorrect.

If you receive a defective or incorrect item, please contact us promptly so we can assist with a replacement or resolution.